Help Desk / Contact Centre Answering Services

MyLiveOperator was asked to handle sales and support calls for a local VOIP company, introducing various packages to their customers, capturing payment information and emailing the data to the closest agent in real time, while copying info to their head office. This project was so successful that MyLiveOperator was awarded a contract to place outbound calls to their customers to gauge their satisfaction with the agent that handled their account.

The advantages to our client:

  • Outsourcing the first point of contact to MyLiveOperator has allowed the company to concentrate on growth, marketing and acquisitions.
  • Our prompt and professional response leads to client referrals and client retention.

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