Terms & Conditions

1. Products and Services

MyLiveOperator Inc. (MLO) provides the following:

  • (a) Message Centre services, for which charges apply, are provided 24 hours per day and include:
    • Inbound messages
    • Voicemail
    • SMS to mobile phones
    • Notifications by Email and SMS
    • Follow me
    • Call Diversions
    • Caller greetings
    • Other services that may be introduced from time to time.
  • (b) MLO services, for which charges apply, include:
    • Live Operator telephone answering 24 hours a day 7 days a week.
    • Call Diversions
    • Message notification (SMS and/or Email)
    • Message Centre services as above
    • Other services that may be introduced from time to time
  • (c) Outbound Communications traffic, for which charges apply, includes receiving and forwarding Fax messages, SMS and Call Diversions. These services attract usage charges (See 5. Scheduled Fees). In keeping with our policy of product review, and to provide the Subscriber with up to date products and services there may be changes from time to time. MLO reserves the right to introduce new services and change the products and services available as MLO Message Centre without prior notice.

2. Content Disclaimer

MLO does not monitor, nor take any responsibility whatsoever, for quality, accuracy and the content of the information or messages that are received on behalf of the Subscriber.

3. General Disclaimer-Third Party Information

All information contained herein is a general outline of the subject matter, and has been entered by MLO in the honest belief that it is true, accurate and is not misleading. MLO must, however, rely on the integrity of the sources that provide MLO with that information. Accordingly, MLO does not take any responsibility for the truth and accuracy of the information, and the use that is made of it, which is entirely at the Subscriber's own risk, and without recourse to MyLiveOperator Inc. (c) 2011. All rights reserved.

4. Use of Information

Information collected by MLO from Subscriber may be used by MLO in accordance with MLO Privacy Policy and as may be amended from time to time. The Subscriber agrees to regularly review MLO Privacy Policy.

5. Conditions of Use

In accepting a subscription to the MLO products and services with MLO, or through any Channel Partner with whom MLO may be acting as a Service Provider, the Subscriber (Subscriber) AGREES to the following terms and conditions of use:

  • (a) Subscriber acknowledges and accepts clauses (1) and (2) above;
  • (b) On completion of a registration form, a unique telephone number shall be allocated to Subscriber, for a trial period or such other time that shall be determined by MLO;
  • (c) Subscriber may retain that number for that trial period;
  • (d) At the end of that trial period, if Subscriber does not use any of the MLO Message Centre or MLO answering services as set out in (1) above, MLO shall be entitled to cancel service to Subscriber;
  • (e) In the event that the service is cancelled, the telephone number allocated to Subscriber shall be relinquished, for use as MLO sees fit.
  • (f) Upon cancellation of the service, MLO shall not take any responsibility whatsoever for receipt and delivery of any messages sent to Subscriber's message centre subsequent to that cancellation;
  • (g) MLO shall be entitled at any time to withdraw services at any time, and Subscriber's telephone number, without notice, for whatever reason;
  • (i) Subscriber shall not transmit or cause to transmit any material that is derogatory, racist, abusive, threatening, obscene, hateful or in any other way objectionable to others or illegal;
  • (j) Subscriber shall not use any services provided by MLO to 'spam' or cause mischief to others;
  • (k) If Subscriber 'spams', or causes any nuisance using any of the services, MLO shall, at its sole discretion, and without prior notice withdraw services to Subscriber;
  • (l) In the event that there is any cause whatsoever to believe that the service provided by MLO is being used to contravene any law, that service shall be immediately cancelled. Any such cancellation shall be at the sole discretion of MLO, and shall be done without notice to Subscriber or recourse to MLO.
  • (m) MLO does not monitor, nor take any responsibility whatsoever, for quality, accuracy and the content of the information or messages that are received on behalf of the Subscriber.
  • (n) Free Trials are not applicable for prior MLO Clients, casual clients or new clients that require MLO services for promotional and advertising campaigns.
  • (o) MLO does not take any responsibility for inbound calls made by telemarketers, misdialled numbers, promotional companies or callers not wanting to leave a message. These types of calls are chargeable as per the nominated subscription and are referred to as inbound calls.
  • (p) MLO has a fair usage policy in place. The fair usage policy gives the client the use of MLO services allowing a reasonable usage on their free trial account. Potential clients that have excessive usage on free trials will be notified by email and may have a shorter time limit placed on their trial.

6. Call Plans

MLO service provides five levels of service based on volume of inbound calls answered by an operator. Each call in a Standard plan is charged at the scheduled rates. Lite includes up to 100 calls per month, Premium includes up to 250 calls per month and corporate includes up to 500 calls per month. Unused call allowance expires each month. Excess calls over the plan allowance are charged at the scheduled rate.

7. Scheduled Fees

Subscription fees are charged monthly in advance as per http://www.myliveoperator.com/pricing . Subscriptions are automatically renewed on the monthly anniversary of initial signup unless cancelled by email to cancellation@myliveoperator.com prior to renewal including the date you wish to cancel. Top-up Charge A Prepayment of $50.00 is charged on initial signup. Usage fees and excess call charges are deducted from this prepayment. The prepayment is automatically recharged when the balance reaches $5.00

8. Credit Card Payments

When you order online, we need to have your name, e-mail address, mailing address, credit card number and card expiration date. This enables us to process your order and to notify you regarding its status. To reduce this risk, we use a secure server for online credit cards transactions with up to date encryption methods. Information on this secure server is not available to MLO staff. MLO reserves the right to change prices at any time with one months notice.

9. Cancelling a Service

The subscriber may cancel a service by notifying MLO in writing at any time prior to the monthly renewal date. The service will continue until the current prepaid monthly subscription expires. MLO do not provide a refund for early cancellation of any service. MLO do not refund any remaining credit from the top-up charge.

10. Security

The Subscriber agrees and acknowledges that MLO shall not be liable to the Subscriber or any other person for any of the following: (a) Performance, security, reliability, and Subscriber's competence in the use of the internet, telecommunications companies, and internet service providers in transmitting information; (b) Confidentiality of Subscriber password; (c) Use of the MLO Messaging by third parties, for any reason. Subscriber is responsible for password security, and must ensure that this password is not disclosed to any third party, for whatever reason; (d) Security of any information transmitted on the internet

11. Exclusion of Liability

(a) Subscriber agrees and acknowledges that MLO shall not be liable for any claims of whatsoever kind or nature (including claims for negligence) that might arise directly or indirectly out of any act or omission, use or misuse of any of the services by the Subscriber or for anything else done or not done by MLO. To the extent this clause fails to fully and completely exclude any claim and/or to the extent any third party might make any claim against MLO in any way related to the Subscriber's use or misuse of the Services or anything done or not done for the Subscriber by MLO then the Subscriber hereby indemnifies MLO against any and all liabilities losses expenses and costs that might be suffered or incurred by MLO as a direct or indirect consequence of any such claims being made. (b) MLO hereby excludes all and any liabilities, costs, damages, losses or expenses of whatsoever kind or nature which may be claimed by Subscriber or any third party against MLO including claims for negligence in relation to any matter whatsoever arising from this Agreement.

12. Proper Law

This Agreement will be governed by and construed pursuant to the laws of Ontario Canada and the parties agree to submit to the jurisdiction of the Courts of Ontario in connection with any dispute relating to this Agreement.